Legal
Terms & Conditions
The general terms that apply to every quotation, project, and recurring service of Ocean Wave Agency.
Who these terms apply to
These general terms and conditions apply to every quotation, order confirmation, and agreement between Ocean Wave Agency (OWA) and its client, unless both parties have agreed otherwise in writing. Ocean Wave Agency Karel Rogierstraat 18, 2000 Antwerpen, Belgium Company number: BE 1033.727.614 Email: owa@oceanwaveagency.com Phone: +32 495 32 61 52 By accepting a quotation or by instructing us to start work, the client accepts these terms. Purchase or procurement terms of the client only apply if OWA has accepted them in writing.
Quotations and agreements
Quotations are valid for 30 calendar days unless stated otherwise, and are based on the information supplied by the client at that moment. If that information turns out to be incomplete or incorrect, OWA may revise the quotation. An agreement comes into effect once the client accepts the quotation in writing or by email, or once OWA starts the work at the client's request.
Scope of the work
The deliverables and the scope are described in the quotation or project plan. Work that falls outside that description is additional work and is only carried out after written approval, at the rates in force at that time. OWA carries out the assignment to the best of its professional ability. Unless explicitly agreed, our obligations are obligations of means, not of result. Positions in search engines, traffic volumes, conversion rates, and revenue depend on factors outside our control and are never guaranteed.
Cooperation by the client
The client provides in good time all content, images, logos, access credentials, and approvals that OWA needs. The client is responsible for the accuracy and the lawfulness of the material it supplies, including the right to use images, fonts, and texts. If the client delays the delivery of material or approvals, agreed deadlines shift accordingly and OWA may charge the resulting standstill costs.
Delivery, revisions, and acceptance
Delivery dates are indicative unless a fixed date has been agreed in writing. Each project includes the number of revision rounds stated in the quotation. Additional rounds are charged at the applicable hourly rate. The client reviews a delivery within 10 working days. Without a written response within that period, the delivery is deemed accepted.
Prices, invoicing, and payment
All prices are in euro and exclusive of VAT, unless stated otherwise. Unless agreed otherwise, projects are invoiced 50 percent on acceptance of the quotation and 50 percent on delivery. Recurring services are invoiced monthly in advance. Invoices are payable within 14 calendar days of the invoice date. In case of late payment, statutory interest for commercial transactions is due by operation of law and without notice of default, together with a fixed compensation of 10 percent of the invoice amount with a minimum of 75 euro. OWA may suspend the work until payment is received.
Third party costs
Costs for domain names, hosting, licences, stock imagery, fonts, plugins, advertising budgets, and other third party services are not included unless the quotation states so. These are charged on to the client, or contracted by the client in its own name.
Intellectual property
All intellectual property rights in the delivered work remain with OWA until the client has paid all invoices relating to the assignment in full. After full payment, the client obtains a perpetual right of use for the agreed purpose. Source files, internal working documents, and the underlying systems, templates, and methods of OWA remain the property of OWA. OWA may name the client as a reference and show the work in its portfolio, unless the client objects in writing.
Hosting, maintenance, and support
Maintenance, updates, monitoring, and support are only included if the quotation says so. Without a maintenance agreement, OWA is not responsible for the continuity, security, or availability of a delivered website after handover. Recurring agreements run for the agreed term and renew for the same term unless cancelled in writing at least one month before the end date.
Audits and reports
An audit or report from OWA is a technical assessment of what is publicly visible at the moment of the scan. It is a starting point for improvement, not a legal opinion and not a certification. Findings on legal or regulatory topics, including cookies, privacy, e-commerce, and accessibility, are indications. For a binding assessment the client consults its own legal adviser.
Liability
OWA is only liable for direct damage caused by a proven shortcoming on its part. Liability is at all times limited to the amount invoiced for the assignment concerned, and to the amount paid out by our insurer in the case at hand. OWA is not liable for indirect damage, including loss of profit, loss of turnover, loss of data, reputational damage, or claims by third parties. OWA is not liable for failures, downtime, or security incidents at third parties such as hosting providers, platform suppliers, and advertising networks.
Confidentiality and data protection
Both parties treat confidential information of the other party as confidential and use it only for the performance of the agreement. Where OWA processes personal data on behalf of the client, it does so as a processor within the meaning of the GDPR, and a separate data processing agreement applies. Details on our own processing are in our privacy policy.
Read our Privacy PolicyTermination
Either party may terminate the agreement in writing if the other party fails to fulfil an essential obligation and has not remedied that failure within 14 calendar days of a written notice of default. If the client terminates a project early, the work performed up to that moment is invoiced, together with any commitments already made towards third parties.
Force majeure
Neither party is liable for a delay or failure caused by circumstances beyond its reasonable control, including failures at hosting or platform providers, network outages, strikes, government measures, and cyberattacks.
Applicable law and disputes
Belgian law applies to all agreements between OWA and the client. Parties first seek an amicable solution. If that does not succeed, the courts of the judicial district of Antwerp have exclusive jurisdiction.
Changes to these terms
OWA may adjust these terms. The version in force at the moment the agreement is entered into applies to that agreement. The current version is always available on this page. Last updated: September 2026.